Objective
- Design and re-engineer the B2B portal and integrate the call-centre services / trouble ticketing apps
- Provide secure online money transfer and mobile remittance services integrated with retail branch services
- Configuration of payment re-load and dealer incentive and management systems
Solution
- Development of WAP based portal for mobile remittance services using JAVA, J2EE and mySQL technologies
- Development of web based portal for e-remittance services using dotNet and MS SQL technologies
- Implementation of enhanced reporting services using Open PHP, MS SQL and dealer incentive services using Perl, C and mySQL along with Call centre integration
- Creation of Audit Trails & implementing all aspects of information security
Result
- Improved scalability of the infrastructure and streamlined the legacy systems for improved business response
- Captured additional revenues with improved user interfaces and faster response times
- Increased overall customer satisfaction and reduced maintenance and support costs
- Systems are centralized and integrated to have a single point of control that improved the customer satisfaction and business process support for the portal