Objective

  • The Middle East Airline conglomerate wanted to provide mobile ticketing services
  • Replicate web based ticketing experience to mobile
  • Provide Integration with the core ticketing system to be able to fetch real time information such as scheduling, pricing and availability 

Solution

  • Developed custom mobile application for both IOS & Android platforms
  • Some of the features of the application are –
  • Search and book, check-in and check flight status
  • Receive alerts on travel and exclusive fares and packages
  • Convenience of 1-click booking for frequent travelers
  • Integrated core ticketing system to fetch real time flight & passenger services information

Result

  • Improved customer satisfaction and retention
  • Reduced congestion at the check-in counters
  • Convenient self service channel for passengers
  • Made loyalty management easier for the airline carriers
  • Authenticate secure login information & provide licensed payment gateways for secure transactions