Objective

  • Automate sales and distribution process
  • Reduce work hours for field sales people and track their performance effectively
  • Manage inventory optimally with orders communicated from the field updated real time
  • Manage credits to the customers by communicating collection status automatically
  • Analyze competitor’s positioning with the customers

Solution

  • Implemented enterprise field management solution to automate sales and distribution process
  • Automated order picking process & all orders communicated from the field were updated real time
  • Mobile solution included Order taking, Collection of Payment with verification of O/S Receivables, capturing competitor activities, expenses incurred, Stock check etc.
  • Solution provided Daily Order and collection monitoring, multi-dimensional reports, Competitor info and integration of orders/ collection/ receivables and stock with SAP, Auto SMS to customers on Order and Collections status

Result

  • The order taking process is now strictly controlled with the credit limit and outstanding receivables validations through Mobile
  • Proper records of discounts offered to various customers are now available easily
  • 80% reduction in the back office staff deployed for order and collection management operations and the same personnel have been deployed in other projects
  • 100% reduction of data entry errors in invoicing and collection